Privacy Statement

Balben Property Transfers understand how important the privacy of your personal information is to you, and is committed to protecting your privacy. Balben Property Transfers are bound by and comply with the provisions of the Privacy Act 1988 (C’th) and the National Principles contained within the Privacy Amendment (Private Sector) Act 2000 (C’th).

This statement discloses the practices by which Balben Property Transfers intends to protect the quality and integrity of your personal information and provides guidelines as to how we shall deal with your personal information.

1. Collection

Balben Property Transfers will only collect personal information that is necessary for providing those services for which we are engaged by our clients or which is necessary for the operation of out business. We shall advise you at all times of the purposes of our collection and ensure that your personal information is collected through lawful and fair means and by your express consent.

Any information collected by Balben Property Transfers will be held in the strictest confidence.

2. Use and Disclosure

Personal information we collect will usually only be used and disclosed for the primary purpose for which it was collected. This purpose will usually be expressed at the time the information is collected.

3. Data Quality

Reasonable steps will be taken to ensure that personal information which is collected, used and disclosed is relevant, accurate, complete and up-to-date for the purposes for which it is to be utilised.

4. Data Security

Balben Property Transfers uses all reasonable endeavours to secure any Personal Information that we hold about you and to keep this information accurate and up-to-date. In house safeguards will monitor and maintain personal information to protect against unauthorised access, misuse, alteration, destruction or loss.

Your Personal Information is stored behind industry standard firewalls and where applicable, protected by user names and passwords. In addition our company would like to clearly alert you to the fact that although it is our intention to protect your privacy at all times there is always a possibility that our firewalls, virus scanning and other security systems may be breached or bypassed and be unable to protect our computer system from corruption via viruses and/or hackers which may result in the unauthorised access to and distribution of personal details from our database. We will not assume liability for breaches of this nature beyond our control.

Furthermore, all information that Balben Property Transfers no longer requires will be destroyed or permanently de-identified to ensure continued protection of your information.

5. Openness

Balben Property Transfers publicly exhibits its personal information and management policies. As well as making these guidelines available, Balben Property Transfers will take reasonable steps to bring to your attention what information it holds, for what purposes, and how it collects, uses and discloses that information.

6. Access and Correction

Where information is held by Balben Property Transfers regarding an individual, access will be provided upon request in a form reasonably suitable to the information held, except to the extent that:

(a) The request for access by the individual is frivolous or vexatious; or

(b) Providing access would unreasonably impact on the privacy of others; or

If access is denied to an individual, then written reasons will be provided outlining why access has been denied. Where an individual establishes that the information held about them by Balben Property Transfers in not accurate, complete or up-to-date, Balben Property Transfers will take reasonable steps to correct that information.

We will provide full access to all personal information you have given to us. If you do not wish to have personal information used for a particular purpose we will not do this.

If you desire to review or make necessary corrections or remove personal information you do not wish us to retain, please contact us at Balben Property Transfers to do so.

7. Trans-border Data Flows

Balben Property Transfers will not transfer personal data outside of Australia unless:

(a) the individual concerned consents to the transfer;

(b) Balben Property Transfers has a reasonable belief that the overseas recipient is subject to similar privacy laws to Australia;

(c) the transfer is necessary for the performance of a contract between the individual concerned and Balben Property Transfers;

(d) the transfer is for the benefit of the individual concerned and it is not practicable to obtain the individual’s consent as to the subject matter of the information transferred.

8. Sensitive Information

Balben Property Transfers will not collect personal information which reveals race, religious beliefs, political options, trade union membership, details of health, disability or sexual activity or orientation.

9. National Privacy Principles

You can obtain a copy of the National Privacy Principles at the Privacy Commissioner’s website at: www.privacy.gov.au.

10. Privacy Legislation

You can obtain copies of the Privacy Act 1988 (C’th) and the Privacy Amendment (Private Sector) Act 2000 (C’th) at the Australian Legal Information Institute’s (AUSTLII) website at: www.austlii.edu.au.

11. Privacy Officer

You can obtain further information about the way in which Balben Property Transfers manages the personal information we hold by contacting our Privacy Officer as follows:

By Telephone: +61 3 5333 4222
By Facsimile: +61 3 5333 5434
By Email: Info@balben.com.au
By Mail: P.O. Box 501 Ballarat Victoria 3353

12. Complaints

If you believe that your privacy has been breached, please contact our Privacy Officer Immediately.

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